On this page:
- ABTOT |
- FAQ's |
- Customer welfare
Pure Breaks puts its customers at the forefront of travel protection to offer confidence and peace of mind whilst on holiday. Our holiday experts will manage all aspects of your travel to ensure a safe and secure experience. For more information about your protection and our assurance to you, please refer to our ATOL and ABTOT compliance below.
Flight Inclusive Holidays
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking.
If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection visit ATOL Certificate.
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under its ATOL Franchise and The Package Travel and Linked Travel Arrangements Regulations 2018 for Working Travel Group Limited 5425, ATOL number 11507, and in the event of their insolvency, protection is provided for the following:
- Non-flight packages
- Flight inclusive packages that commence outside of the EEA, which are sold to customers outside of the EEA
- Flight inclusive packages, flight only and linked travel arrangements (LTAs) sold as a principal under the ABTOT ATOL Franchise
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made by customers outside the EEA are only protected by ABTOT when purchased directly with Working Travel Group Ltd.
In the event that you require assistance whilst abroad due to our financial failure, please call ABTOT’s 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company. For more details access The Package Travel and Linked Travel Arrangements Regulations 2018.
Frequently Asked Questions
Pure Breaks Moral Principle
The Travel Industry is one of the biggest in the world, and helps businesses of all shapes and sizes in every country and continent, financially, socially and in some cases environmentally. However, habit would dictate that once you get a good thing, you want more of it, which in so-doing creates a lust to travel. Many of us have this travel bug, which isn’t a bad thing! The problem is that travel has continued with the same marketing practises and strategies.
We at Pure Breaks have taken a more Moral perspective to travel and have found that both travel and tourism are looking for the easiest opportunity to help customers and tourists, to quite frankly, “just getaway”. However, for tourists to safely travel to destinations both long and short haul, the fundamentals and practises of taking bookings/deposits need to be assessed and reworked.
Before the Covid-19 pandemic, we took travelling abroad for granted, and saw it as a tool to just get away from the hustle and bustle of everyday life. Now, once international travel and borders reopen, we will see it as a luxury and a means of aiding our mental health and wellbeing. This urge for people to get away has been used in marketing campaigns by some of the biggest organisations in the business. The problem is marketing and selling a product such as international, long or short haul travel during a global pandemic, has arisen Moral and Ethical issues.
Taking bookings and deposits for a travel agent/business is priority number 1, to ensure financial security and in most recent news, continue business operations. However, “Is it morally right to do so?” Is it right to take bookings and deposits when there’s still uncertainty on whether the chosen destination can accept international tourists?
What happens when you hurt or injure yourself abroad, leaving you in a foreign country unable to get medical aid as hospital beds are overrun with Covid-19 patients? It seems this has been overlooked by many travel providers with the emphasis on taking the customers money and forgetting the moral duty they should provide.
Customer welfare: Our priority
The stance should be, to not take bookings until at least late 2021 – 2022 for countries experiencing outstanding health care pressures relating to Covid-19. However, through research and in depth analysis into the countries implementations, vaccine introductions and medical aid status, we will take bookings for the last quarter or 2021 and 2022 depending on these conditions.
This period of time will reduce stress and anxiety towards flying, countries’ situation in relation to the virus and undue stress on hospitals and medical facilities, should customers/tourists need urgent health care that’s not necessarily linked to Covid-19. The Travel Industry is in turmoil and the emphasis has always been on the customer but, what Covid has taught this rich and diverse sector of business is that; customers’ welfare needs to be at the forefront.
Pure Breaks latest Trips